Refund and Return Policy

Thank you for shopping at Beauty Salon / Spa. We strive to provide high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.

1. Products

Returns

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You also need to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Services

Service Satisfaction

If you are not satisfied with a service you received, please inform us immediately, and we will do our best to rectify the situation. We value your feedback and aim to ensure your complete satisfaction.

Service Adjustments

If you are unsatisfied with a service, we offer adjustments within 7 days of the original appointment. Please contact us to schedule an adjustment appointment.

Service Refunds

Refunds for services are considered on a case-by-case basis. If a refund is deemed appropriate, it will be issued in the original form of payment or as a credit towards future services.

3. Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash. Lost or stolen gift cards will not be replaced.

4. Exceptions

Certain items are non-refundable and non-returnable, including:

  • Opened or used skincare products due to hygiene reasons.
  • Nail care products that have been used.
  • Promotional or sale items (unless otherwise specified).

5. How to Initiate a Return or Request a Refund

To initiate a return or request a refund, please contact us at [Your Contact Information] with the following information:

  • Order number
  • Item(s) you wish to return or service for which you are requesting a refund
  • Reason for the return or refund request
  • Photos of the product (if applicable)

6. Contact Information

If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Information].